Terms and Conditions

1. Introduction

Welcome to CoffeeMind at coffee-mind.com!

These terms and conditions outline the rules and regulations for using our website and the services we provide. By accessing this website and using our products and services, you accept and agree to be bound by these terms and conditions. Please do not use our website or services if you disagree with any part of these terms.

2. Products and Services

2.1. Range of Offerings

At CoffeeMind, we offer a comprehensive suite of products and services designed to cater to diverse needs. Our offerings encompass physical products, including quality coffee equipment and merchandise. Additionally, we provide digital products, such as PDFs and e-learning programs, tailored to enrich your knowledge and experience.

2.2. Refund Policy for Physical Products

For physical products, we operate a straightforward refund policy. We are pleased to offer a full refund if the item is returned in unused condition with no signs of wear and tear. Return shipping costs are the customer's responsibility.

2.3. Consultancy Services

Our consultancy services are structured to deliver the highest level of expertise and support, particularly in coffee roasting processes. We must note that we do not have electrical, gas, or mechanical engineering licenses. Therefore, our clients are responsible for ensuring that any electrical, gas, or mechanical engineering work is carried out by authorized personnel who can take responsibility for the equipment and safety. While CoffeeMind is committed to offering the best possible support, we cannot assume any responsibility for damage to equipment or harm to personnel that may occur as a result of our consultancy services. Our advice exclusively pertains to the quality of coffee roasting processes.

2.4. Limited Responsibility

CoffeeMind is limited to providing guidance and recommendations for coffee roasting processes. We cannot accept liability for any damage or harm to equipment or personnel that may result from work carried out by authorized electrical, gas, or mechanical engineering personnel.

2.5. Refund Policy for Consultancy Services

Please note that our consultancy services are non-refundable. New customers must complete full payment for consultancy services before our scheduled arrival at the designated job site. At CoffeeMind, we are wholeheartedly dedicated to ensuring you are satisfied with our services.

3. Legal Disputes

3.1. Dispute Resolution

In case of legal disputes arising from our products or services, all matters will be resolved in a court located in Copenhagen, Denmark.

4. Data Protection

4.1. General Statement

At CoffeeMind, we take data protection and privacy seriously. We are committed to complying with the General Data Protection Regulation (GDPR) and other relevant data protection laws to ensure the security and confidentiality of your personal information.

4.2. Legal Basis for Data Processing

We process personal data based on user consent, the contract's performance, compliance with legal obligations, or legitimate interests where applicable.

4.3. Data Access and Deletion

Customers can request access to the data we collect and process. You can request a copy of your data held by us or seek clarification regarding its usage. Additionally, we provide the option to request the deletion of your data from our records when it is no longer necessary for the purposes for which it was collected. For such requests, please get in touch with us at [email address: info@coffee-mind.com] or [phone number: +4530293089].

4.4. Right to Data Portability

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

4.5. Data Security

We employ industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. We use encryption and access controls to safeguard your information.

4.6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in our Privacy Policy or as required by applicable laws. Specific examples include:

Order information is retained for 5 years as required by accounting regulations.
Marketing data is kept for as long as you remain subscribed to our mailing list. We periodically review and delete data that is no longer necessary.

4.7. Cross-Border Data Transfers

If your data is transferred outside the EU, we ensure adequate protection through Standard Contractual Clauses or other approved mechanisms.

4.8. Consent

By using our website and services, you consent to the collection and processing of your personal data as described in our Privacy Policy. You have the right to withdraw your consent at any time, which may affect our ability to provide certain services.

4.9. Third-Party Services

Please be aware that third-party services, such as payment processors, may have their own privacy policies separate from our terms and conditions. We recommend reviewing the privacy policies of these third-party services to understand how your data is handled.

4.10. Cookies

Our website may use cookies to enhance your browsing experience. You can manage your cookie preferences through browser settings or our Cookie Management tool. By using our website, you consent to our use of cookies according to our cookie policy.

4.11. Supervisory Authority

If you believe your rights under GDPR have been violated, you have the right to complain to the Danish Data Protection Agency (Datatilsynet):

Website: https://www.datatilsynet.dk
Address: Carl Jacobsens Vej 35, 2500 Valby, Denmark

4.12. Questions and Concerns

If you have any questions or concerns about how we handle your data, please do not hesitate to contact us at [email address: info@coffee-mind.com] or [phone number: +4530293089]. We are committed to addressing your data protection inquiries promptly.

5. Changes to Terms and Conditions

5.1. Modification of Terms

We reserve the right to modify or replace these terms and conditions at our sole discretion. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services after the posting of any changes constitutes acceptance of those changes.

6. Contact Information

6.1. Questions and Concerns

If you have any questions or concerns about these terms and conditions, please get in touch with CoffeeMind at:

Email: info@coffee-mind.com
Phone: +4530293089

CoffeeMind Academy Jernholmen 45E, 2650 Hvidovre Denmark

info@coffee-mind.com Phone: +45 30 29 30 89 CVR: DK56312412

We accept the following payment methods in our webshop: Visa, Mastercard, American Express, Discover, JCB, and UnionPay via Stripe