In case of complaint
We really hope that you will contact us directly in case of a complaint. Our business is based on happy customers, so please write [email protected] in case of any issues.
As an online business we are obliged to tell you that the European Commission’s online complaint portal can be used when filing a complaint that cannot be resolved directly with us. This is particularly relevant if you are a consumer residing in another EU country. Link to complaint procedure here. In case of filing of a complaint please provide them our e-mail address [email protected]
Limited responsibility for loss and damage on equipment and personnel
All advice and suggestions regarding production methods and technology from CoffeeMind are given from a quality control perspective and CoffeeMind can not be held responsible for any loss related to implementation of any advice given.
In the advice given by CoffeeMind it is taken for granted that the customer themselves are responsible for following the advice and responsible for the condition of the equipment at time of implementation. It is the responsibility of the customer to check if any advice violates instructions or warnings in the instruction manuals of the equipment prior to implementation. Always consult instruction manuals and the equipment manufacturer as part of the initial steps of the implementation process. Also all changes to mechanics, electricity or gas installations should be conducted by authorized personnel with sufficient certifications so if any advice is given from CoffeeMind it is taken for granted that the customer will have the changes made by such authorized personnel that also carries the responsibility to any accidents and/or loss in connection with the change in equipment and/or installation.
Reschedule or cancellation policy
Academy: Cancellations made more than 2 weeks before a course starts can be refunded in total, whereas cancellations made less than 2 weeks before course starts can only be refunded at 75% of the total fee as the place has been blocked from other participants. If anything comes up last minute before a course you can always be moved to a later course without any costs.
On site consultancy: For on site consultancy services, cancellations made more than 4 weeks before the start day of the consultancy visit will be entitled to a full refund, whereas cancellations made less than 4 weeks before the start day of the consultancy will only be entitled to a 75% refund of the total fee. For bank transfer payment of consultancy fees the full consultancy fee has to be transferred early enough for the amount to arrive and be visible in CoffeeMind’s bank account at the latest on the day of departure. If the amount is not visible in CoffeeMind’s bank account on the day of departure, the consultant will not commence travel and the consultancy plan will be cancelled. Even though we love to help startups, we are not willing to share any financial risk with our customers in terms of the payment of consultancy fees which is why we insist on receiving payment in full before departure for any consultancy job.
Online consultancy: Cancellation of online consultancy services made up to 24 hours before the scheduled online consultancy session can be refunded in full. If a cancellation is made less than 24 hours before the start time of the consultancy session, only 50% of the fee will be refunded.
There is 24 months warranty and 14 days cancellation of orders on equipment bought at coffee-mind.com where you will get a full refund on the equipment if it comes back in intact condition. There is no refund on the shipping costs.
As a general rule, no refund is possible for the cancellation of consultancy services once they are purchased from CoffeeMind’s web shop. In case you regret a purchase, please contact CoffeeMind immediately and we will try to resolve this to the possible satisfaction for both parties. If you have already received the consultancy either online or in person by a consultant, it is even more unlikely to be refunded, but since our success builds on good experiences, please contact us as soon as possible and we will endeavour to find a satisfactory solution.
Equipment purchased thought this website is fully refundable providing that the packaging has not been opened and in the same condition as when it was received. If the packaging has been opened, then the goods are non refundable. The cost of shipment involved in case of a refund is always paid for by the customer.
Resolvement of disputes
Any dispute (we have not had any and don’t expect to get any!) will exclusively be resolved in court in Copenhagen, Denmark.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site and complete a form to subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
CoffeeMind collects and uses Users personal information for the following purposes:
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\’s own terms and policies.
Last update: July 2015